Gold Casino Terms & Conditions — Please read before use

1 Introduction & Applicability

Please read these Terms & Conditions carefully before using the Gold Casino website (goldcasino.ws). This document serves as a legally binding agreement between Gold Casino and its users.

By creating an account on Gold Casino, using any of our services, or simply browsing the website, you are considered to have automatically accepted these Terms & Conditions.

These Terms & Conditions may be updated from time to time. The latest version will always be available on this page. We recommend checking back regularly.

2 Account Registration

To open an account at Gold Casino, the following conditions must be met:

• You must be at least 18 years old.
• You must provide accurate and truthful information during registration — including your name, date of birth, phone number, and email.
• Each person may register one account only.
• Multiple members of the same household may hold separate accounts, though verification may be required if they share the same device or IP address.
• Opening an account under someone else's identity is strictly prohibited.

Gold Casino reserves the right to verify the information you provide after account creation. If any information is found to be false, your account will be closed and all balances may be forfeited.

3 Age Verification & KYC

Gold Casino is a responsible platform. We follow a strict age verification process to protect minors.

As part of the KYC (Know Your Customer) process, you may be required to submit the following documents:

• Scanned copy of National ID (NID) or passport
• Recent photo (selfie)
• Bank statement or mobile banking statement
• Proof of address document (if required)

KYC verification is mandatory before your first withdrawal or any transaction above a certain amount. Withdrawals will be on hold until KYC is completed.

Your documents will be kept strictly confidential and used solely for verification purposes.

4 Deposits & Withdrawals

The following rules apply to all transactions at Gold Casino:

• Minimum deposit: ৳50 BDT.
• Minimum withdrawal: ৳200 BDT.
• Deposits are generally credited to your account instantly.
• Withdrawals are typically processed within 30 minutes to 24 hours.
• Withdrawals can only be made to the same payment method used for the deposit.

To prevent money laundering, Gold Casino monitors all large transactions. If suspicious activity is detected, the account may be temporarily suspended pending investigation.

5 Betting Rules

Keep the following rules in mind when placing Sports Betting on Gold Casino:

• Once a bet is placed, it generally cannot be cancelled.
• If a match is cancelled or abandoned, the bet amount will be refunded.
• If there is a significant discrepancy from the stated odds due to a display error or technical issue, Gold Casino reserves the right to void the affected bet.
• If a disconnection occurs during in-play betting, the odds at the time the bet was confirmed will remain valid.
• Using multiple accounts to place bets strategically on the same event is not permitted.

In the event of any dispute regarding an incident in cricket, football, or any other sport, Gold Casino's decision shall be considered final. Our trading team independently evaluates all such incidents.

6 Bonuses & Promotions

Gold Casino regularly offers a variety of bonuses. Each bonus has its own specific terms, but the following general rules apply to all bonuses:

• The welcome bonus is available to new members once only.
• To claim a bonus, make sure to enter the correct promo code (if applicable) at the time of registration.
• Every bonus comes with wagering requirements — typically 20x to 30x the bonus amount.
• Withdrawals cannot be made directly from bonus balance.
• Bonuses are valid for 30 days. Any unused bonus will expire at the end of this period.
• Any attempt to claim bonuses using multiple accounts will result in all accounts being closed.

7 Casino Game Rules

All casino games at Gold Casino run entirely on RNG (Random Number Generator) technology, meaning every outcome is fully independent and random.

• If you are disconnected during a game, the result will be saved on the server.
• In Live Casino games, the dealer's decision is final.
• If a technical error occurs in any game, Gold Casino reserves the right to void that round and refund the bet.
• Any winnings obtained by exploiting bugs or glitches will be voided.

Each game has its own pay-table and rules, which you can view once the game is launched. If you have any questions, contact support before you start playing.

8 Account Closure

Gold Casino reserves the right to temporarily or permanently close your account for the following reasons:

• Registering with false or incomplete information
• Managing multiple accounts
• Bonus abuse or attempted fraud
• Any manipulation of the betting system
• Money laundering or suspicious financial activity
• Verified as an underage user

You can request to close your account at any time by emailing our support team. Please withdraw any available balance before the account is closed.

9 Limitation of Liability

Gold Casino is not liable for:

• Disruption to gameplay or betting due to internet connectivity issues
• Transaction delays due to third-party payment processors
• Loss or damage caused by issues with your device or software
• Force majeure events such as natural disasters or cyberattacks

Gold Casino always strives to maintain the highest standards, but uninterrupted service cannot be guaranteed at all times. Any technical issues will be resolved as quickly as possible.

10 Privacy Policy

Gold Casino's Privacy Policy details how your personal information is collected, used, and protected. The Privacy Policy applies equally alongside these terms and conditions.

In short — we do not sell your information to third parties. It is used solely for service improvement, legal compliance, and communication purposes.

Learn more Privacy Policy Page View.

11 Responsible Gaming

Gold Casino believes that betting and gaming are a form of entertainment, not a source of income. We encourage every user to play responsibly and with awareness.

Responsible gaming tools on our platform:

• Set daily / weekly / monthly deposit limits
• Temporary Self-Exclusion
• Reality Check Reminder
• Option to temporarily suspend your account

If you notice any signs of gaming addiction, contact support immediately. To learn more, Responsible Gaming Page View.

12 Contact & Complaints

If you have any questions or complaints regarding these terms and conditions, please get in touch with us:

• Email: support@goldcasino.ws
• Live Chat: Click the chat icon at the bottom right of the website
• Support hours: 24 hours a day, 7 days a week

Once a complaint is submitted, we typically provide an initial response within 24 hours. Complex matters may take up to 7 business days to resolve.